Strange Angel Creations Shipping Policy

Processing Times

Ready-made items are normally processed and prepared for shipment within 1–3 business days after an order is placed.

Custom and commissioned pieces are completed on a case-by-case timeline. Once a commissioned piece has received final approval and the remaining balance has been paid, it will be prepared for shipment.

Business days do not include weekends or recognized holidays.

Shipping Area

Orders placed through the Strange Angel Creations website are currently available for shipping within the United States only.

Standard Shipping

Standard U.S. shipping is currently charged at a flat rate of $6.95 per order.

Orders will typically be shipped using USPS Ground Advantage. Another comparable carrier or shipping service may be used when appropriate based on package size, destination, service availability, or other shipping considerations.

When available, customers may also be offered upgraded shipping options at an additional cost.

Delivery Time

Shipping transit time begins after the order has been processed and handed to the carrier.

USPS Ground Advantage generally estimates delivery within approximately 2–5 business days, although carrier delays may occasionally occur.

Delivery estimates are not guarantees. Strange Angel Creations is not responsible for delays caused by the shipping carrier, weather, transportation disruptions, or other circumstances outside our control.

Tracking

When tracking information is available, it will be provided after the order has been shipped.

Tracking information may take some time to update after a package has been accepted by the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error before the order has shipped, contact Strange Angel Creations as soon as possible.

Once an order has been transferred to the shipping carrier, we may not be able to change or redirect the shipment.

If an order is returned to Strange Angel Creations because of an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping charges required to resend the order.

Lost, Delayed, or Misdelivered Packages

If tracking shows unusual delays or a possible delivery problem, please contact Strange Angel Creations and we will assist where reasonably possible.

Once a package has been transferred to the carrier, shipping and delivery are also subject to the carrier's tracking and claims procedures.

If an order is confirmed as lost or damaged during transit, Strange Angel Creations will work with the customer and carrier toward an appropriate resolution.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, incorrect, or with an immediate fit or assembly issue, contact Strange Angel Creations within 7 calendar days of delivery.

Photos may be requested to document the issue.

When the problem is the result of a seller error or a qualifying issue present upon delivery, Strange Angel Creations will cover the shipping necessary to correct the problem.

Returns and Exchanges

Shipping charges associated with an approved customer-choice return or exchange are normally the customer's responsibility.

Original shipping charges are non-refundable unless the return is the result of an error, defect, or qualifying issue caused by Strange Angel Creations.

Please refer to the Return & Refund Policy for complete return, exchange, repair, and cancellation terms.

Questions

For shipping or order-related questions, customers may contact Strange Angel Creations by email, Facebook Messenger, or Instagram direct message.

Email is preferred for order-related concerns so the order and conversation can be documented clearly.